1. Our Commitment

At Stazuro Casino Hotel, we are committed to promoting responsible gaming and providing our guests with a safe, secure, and enjoyable entertainment experience. We believe that gaming should be approached as entertainment, not as a means of generating income or resolving financial difficulties.

Our casino hotel implements comprehensive measures to promote responsible gaming and to prevent and address problem gambling. We train our staff to recognize the signs of problem gambling and to provide appropriate assistance when needed.

This Responsible Gaming Policy reflects our dedication to maintaining the highest standards of social responsibility while delivering the exceptional gaming experience for which our casino hotel is renowned.

2. Our Principles

Stazuro Casino Hotel's approach to responsible gaming is guided by the following principles:

• Prevention: We implement measures to prevent problem gambling and to promote a culture of responsible gaming throughout our casino hotel.
• Awareness: We provide information and resources to help our guests make informed decisions about their gaming activities.
• Support: We offer assistance to guests who may be experiencing difficulties with their gaming behaviors.
• Protection: We protect vulnerable individuals, including minors and those at risk of developing gambling problems.
• Integrity: We conduct our gaming operations with honesty, fairness, and transparency.
• Collaboration: We work with regulatory authorities, treatment providers, and industry associations to promote responsible gaming practices.

3. Our Practices

Stazuro Casino Hotel implements the following practices to promote responsible gaming:

3.1 Staff Training

All casino hotel staff members receive comprehensive training on responsible gaming, including:

• Recognition of signs of problem gambling
• Appropriate intervention techniques
• Knowledge of available resources and support services
• Understanding of legal and regulatory requirements

3.2 Guest Education

We provide educational materials throughout our casino hotel to inform guests about responsible gaming, including:

• Brochures and informational displays
• Digital messaging on gaming machines and electronic displays
• Information on our website
• Responsible gaming messages incorporated into promotional materials

3.3 Gaming Environment

We maintain a gaming environment that supports responsible play by:

• Displaying clocks in gaming areas
• Ensuring adequate lighting
• Providing regular break periods during tournament play
• Avoiding promotions that encourage excessive play

3.4 Financial Transactions

We implement responsible practices for financial transactions, including:

• Limits on credit and cash advance services
• Restrictions on check cashing
• Promotion of the use of pre-commitment tools
• Training cashiers to recognize potential signs of problem gambling

4. Self-Exclusion Program

Stazuro Casino Hotel offers a self-exclusion program for guests who wish to restrict their access to our gaming facilities. This program allows individuals to voluntarily ban themselves from our casino hotel for a specified period or permanently.

4.1 How to Self-Exclude

To enroll in our self-exclusion program, guests can:

• Speak with a member of our responsible gaming team
• Visit the responsible gaming information center in our casino hotel
• Contact us by phone or email

4.2 Terms of Self-Exclusion

When a guest enrolls in our self-exclusion program:

• They will be denied entry to gaming areas
• They will be removed from marketing lists
• Any player's club memberships will be suspended
• Winnings may be forfeited if they violate the self-exclusion agreement

4.3 Reinstatement

Reinstatement following a self-exclusion period is not automatic. Guests must submit a written request and may be required to provide documentation from a qualified professional indicating that they are able to gamble responsibly.

5. Signs of Problem Gambling

We encourage our guests to be aware of the following signs that may indicate problem gambling:

• Spending more time or money on gambling than intended
• Gambling to escape problems or relieve feelings of anxiety or depression
• Lying to family members or others about gambling activities
• Needing to gamble with increasing amounts of money to achieve the desired excitement
• Becoming restless or irritable when attempting to cut down or stop gambling
• Making repeated unsuccessful efforts to control, cut back, or stop gambling
• Jeopardizing or losing significant relationships, job opportunities, or educational opportunities because of gambling
• Relying on others to provide money to relieve financial situations caused by gambling

If you recognize these signs in yourself or someone you know, we encourage you to seek help using the resources provided below.

6. Help & Resources

Stazuro Casino Hotel is committed to providing access to resources for those seeking help with gambling-related problems. We can provide referrals to the following organizations:

Our responsible gaming team can also provide information about local counseling services, self-help groups, and treatment facilities.

7. Protection of Minors

Stazuro Casino Hotel is committed to preventing underage gambling. The following measures are in place to protect minors:

7.1 Age Verification

We require valid identification from all guests who appear to be under the age of 30. Our staff is trained to identify potentially underage individuals and to verify age appropriately.

7.2 Access Restrictions

Individuals under the age of 21 are not permitted in gaming areas. We employ security personnel to monitor and enforce this restriction.

7.3 Marketing Practices

Our marketing materials and advertisements are designed to appeal to adults only and are not placed in media primarily targeted to minors. We do not include individuals who appear to be under 21 in our gambling-related advertising.

7.4 Unattended Minors

We prohibit guests from leaving minors unattended on our property, including in hotel rooms, restaurants, vehicles, or other public areas. Violations of this policy may result in notification to local authorities.

8. Responsible Alcohol Service

Stazuro Casino Hotel recognizes the connection between alcohol consumption and responsible gaming decisions. We implement the following practices to promote responsible alcohol service:

8.1 Staff Training

All beverage service staff are trained in responsible alcohol service, including:

• Recognition of signs of intoxication
• Intervention techniques
• Refusal of service when appropriate
• Age verification procedures

8.2 Service Practices

Our responsible service practices include:

• Not serving alcohol to visibly intoxicated individuals
• Offering non-alcoholic beverage alternatives
• Providing food options in areas where alcohol is served
• Monitoring consumption patterns

8.3 Gaming Decisions

We reserve the right to prevent intoxicated individuals from gambling, as alcohol can impair judgment and lead to irresponsible gaming decisions.

9. Contact Us

If you have any questions about our responsible gaming program or need assistance, please contact our responsible gaming team:

Our team is available 24/7 to provide confidential assistance and support.